Voice Recording System

Telelog Enterprise is a voice recording solution for analog phones, digital phones, analog trunk and digital ISDN trunk with capability of recording up to 128 channels simultaneously.

Telelog Enterprise uses Industry Standard Server and PCI Voice Recording Card to record telephone conversations with dialed number and caller ID displayed for easy reference and retrieval.

Telelog Enterprise is simple, powerful and cost effective voice recording solution to deploy in any organization. It is designed for contact center, executives, medical professional, financial brokers, agents and others to record conversations in their course of work.

TYPICAL USAGE
   • Call Centre, Help Desk, Hospitals, Financial Institutions
   • Record Conference Call
   • To handle customer disputes and complaints
   • Protection of staff from abusive / difficult customers
   • Quality appraisals
   • Monitoring Customer Service

Features and Functions

• Record telephone conversations into PC hard drive for easy retrieval, playback and storage

• Search recordings by date, time, dialed number, caller ID, extension and remarks

• Stores conversations and recordings in high quality sound format

• Play back recordings and telephone conversations easily via local LAN or WEB browser

• Recording on demand, voice detection trigger recording, ON/OFF hook trigger recording

• Support DTMF and incoming Caller ID

• Support RAID 1 (Disk Mirroring) for data redundancy

• User friendly Graphic User Interface (GUI) for easy operation