Unified Messaging System

InterMail IM1200 is  an intelligent voice mail system designed specifically for small-to-medium enterprise that will dramatically improve your business communications.

The IM1200 combines the power of Internet and the most advanced voice processing technology, offering you the most cost-effective next generation Voice Messaging Solution.

The IM1200 is a single box, plug-and-play solution. It avoids the hassle of maintaining a PC based system by offering better reliability and stability with a dedicated hardware and software platform.

The IM1200 is a robust and compact voice messaging system that integrates voice and data networks to create powerful features that are unparalleled by traditional equipments. Integrated with your existing data network, the IM1200 can voice-link remote offices, transmit real-time data, and be maintained through its its own network based application.

The IM1200 can integrate with your e-mail servers to receive your voice messages with e mail. It brings the convenience and efficiency of computer telephony integration to a single, state-of-the-art platform, making organizing and accessing your personal communication records simple while allowing you more time to focus on your business.

Versatile and Powerful Feature

The IM1200 is a single box, plug-and-play solution. It avoids the hassle of maintaining a PC based system by offering better reliability and stability with a dedicated hardware and software platform.

Customizable Automated Attendant
With up to 300 users of auto-attendant scripts (AA scripts), you can custom design different auto-attendant per line, per time period, with different greetings, call handling, etc.

Automatic Call Distribution
Calls can be evenly distributed among group members, providing enhanced call flow control.

Easy PBX Integration
The IM1200 provides a simple way to integrate with the PBX by selecting the PBX from the list of pre-defined systems or by using the friendly setup Wizard.

Dynamic Message Notification
You can receive message notification per your scheduled time period, interval, retry count, via extension, message lamp, pager, external/mobile phone, and e-mail.

Personal Distribution List
Each mailbox owner can define their own personal distribution list for message forwarding and broadcasting, which greatly simplifies sending the same message to multiple recipients.

Call Management
Calls can be managed by functions such as Automatic Call Forwarding and Do-Not-Disturb mode settings. Messages can also be automatically forwarded to designated mailboxes.

Non-Disruptive System Upgrade and Backup
You can conduct software upgrade and system backup while the IM1200 continues its normal operation. The backup operation will save the system parameters as well as personal mailbox settings and greetings to designated storage where they can be retrieved later as needed .

Real-time Network and Live Monitor
The IM1200 constantly monitors and keeps track of system activities to provide simple and quick system sanity check for the administrator. A line monitor that captures inbound and out-bound DTMF signals for the voice channels is useful for field diagnostics.

Network Voice Mail Management Software (VMS)
It offers easy graphical user interface to set up and maintain the system via the network. Designed with archive structures, you can have access and full maintenance control from wherever the network is available.

  4/8 ports, 1250 hours hard disk

  Supervised call transfer using call progress tone

  Non-supervised call transfer using

     - In-band DTMF signaling

     - Out-band RS-232 integration

  Fax detection

  Multi-lingual system prompts

  Multi-level system security passwords

  Pre-programmed default setting

  Reset to default setting

  System parameters backup/restore

System status and traffic report

Real-time system and line monitor

Fast disconnect detect

   - Loop current

   - Busy tone

   - Disconnect tone

   - Dial tone

   - Disconnect signal

   - Disconnect by AA tree action

System alarm via e-mail

Auto Attendant

  300 AA menu scripts

  Call distribution options: linear/circular/ACD

  Real-time call transfer to preset numbers

  Hold for busy

  Name announcement

  Automatic call forwarding to
     - Extension
     - Mobile phone
     - Off-site phone

Different greetings and call flow per channel/business hours

Holiday/emergency/special greetings

Operator and extension groups

Optional automatic transfer to operator

Call answering options
    - Do-not-disturb
    - Automatic call forward

Options before leaving a message

Dial by name

  Message tag: private/urgent

  Message auto-purge

  Personal distribution list

  Cross-platform message notification: extension/message/

     lamp/pager/mobile phone/e-mail

  Personal notification priority and schedule

     - Notify urgent/private/first message

     - Notify during business/personal hours

Full message play control: save/replay/reply/skip/fast/forward/

    delete/time stamp/forward/rewind/volume adjustment

Mailbox duplication

Mailbox types: real/virtual/multi-tenant

Add comment to message when forwarding

Programmable message length

Multiple personal greetings

Programmable notification channels