Customer Experience Management

Customer  Service

VADS manage all your customer service interactions via a fully outsourced model, which is sustainable model to future proof your investment. Managing customer experience is our core business. We customise the process according to your customer's expectations keeping the end in mind of them fostering a long term relationship with your organisation.

Technical Support

VADS Technical Support service provides excellent and high quality Level 1 (L1) and Level 2 (L2) Technical Support services that will keep your customers remain with your product / services. Our quick responses and simplified solutions will keep your customers happy. Our Technical Support team operates 24 hours, 7 days a week. 

Service Desk / IT Help Desk

VADS Service Desk services have the capabilities to manage this for you. Our Service Desk Manager is scalable, robust software with incident, change, and other management process standardization, quality service delivery and support, and enhanced Analyst and end-user support. We provide a single communication hub, Service Desk Manager enables IT to work as a single organization governed by a consistent set of processes, scaling from medium-sized environments to the large enterprise. Its robust functionality is based upon built-in ITIL best practices that enable self-service and provide controls for the cloud.

Contact Centre Lite

VADS Contact Center Lite services adopts the sharing methodology where a hand full of companies will be sharing not only the manpower but also the facility and technology. A very affordable solution aimed to provide customer care solutions for customers with relatively small call volume, approximately 600calls/ month. (Remark: Max 4 clients per agent)